Refund policy

Refund & Return Policy

Prints

All prints are made to order through our print partner. If damaged, you may return it within 14 days of delivery for store credit. To be eligible, the print must be unused and in its original packaging.

Return shipping costs are the responsibility of the buyer. Once we receive and inspect the returned item, we’ll issue a credit note valid for 6 months from the date of issue, to be used on a future purchase. We do not offer cash refunds on prints.

Original Paintings

All original paintings are one-of-a-kind, hand-shipped items. Because buyers have the opportunity to view each piece in person or via a live virtual viewing before purchase, all sales of originals are final. Refunds on originals are only offered if the piece arrives damaged in transit.

If your original arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. Once verified, we’ll offer a full refund or replacement (if available), whichever you prefer.

How to Start a Return or Claim

Email [jmdigitalbranding@gmail.com](mailto:jmdigitalbranding@gmail.com) with your order number and reason for return/claim. We’ll respond within 2 business days with next steps.